We’ve all had that one client who never seems to have great lash extension retention. Sometimes
as the lash artist, on our end we seem to be doing everything right. What we don’t always
realize is that clients can be doing some naughty things behind closed doors. Make sure to
educate your clients on these 7 potential retention problems. Who knows, this could fix a long
time running problem!
Sleep on your BACK
Make sure to let your clients know that one of the ways to keep their lash extensions
looking beautiful is to avoid sleeping on their sides. When sleeping on your side, you
tend to squish your face into the pillow, causing dirt and oils that accumulate
through the night time to smudge around. This can get in between your lashes and
affect the bond. This can be hard to control, but necessary to mention especially if
you have a client always coming in with poor retention on one specific eye.
Avoid Oily Face Products Ask your clients with poor retention about their face
washes and moisturizers. Any cosmetic products with oils or greasy consistencies can
seep into the eye area throughout the day and at night. Oil can act as a remover, and
will essentially dissolve the bond between the natural lash and eyelash extension.
Recommend oil free or water based skin care/makeup products to ALL of your clients but
especially the ones who keep coming back with poor retention.
Wipe the lashes down Now for clients who seem to produce more facial oil-
Recommend blotting papers or give them a few dry glue wipes to carry around. The more
oil your clients face produces, the more chance of those oils getting into their
beloved eyelash extensions, and the rest is history… Blotting the eyelids throughout
the day could save their lash set!
Cleanse the gunk away You may be surprised to hear of the many clients who have
no clue that
is a thing! Sometimes, clients are also scared to even touch their lashes to avoid any
fallout. The reality is, some lashes are only hanging on by a thread because eye
debris or goop is holding them down. This causes bacteria to build up and can (worst
case) start the growth of lash mites! Cleansing once or twice daily can optimize
retention and keep things squeaky clean!
Are your clients
their lashes properly Surprisingly enough, brushing too hard or too much can put
strain on the natural lash follicle. This will result in premature lash loss and a
permanently damaged follicle. The proper way to brush your eyelash extensions, is on
top of the set starting from the base of the lashes and brushing outward. This will
keep your lashes uniform, and help maintain the shape of the lash set as well.
Natural Lash Shedding This is a natural occurrence that can’t be helped.
Sometimes people lose up to 4+ in one singular day. Lashes shed and grow back
constantly and this could be an unavoidable problem. Simple as that! If you’re
educating your clients on this then most of the time they’ll understand it’s not the
products you’re using or your fault.
Improper Lash Glue Environment How are you storing your
glue? What does your humidity look like? Are you burping your glue? If you are
glue storage, you WILL without a doubt experience retention issues from time to time. If you are
diligently reading your glue storage instructions and taking the necessary steps to
care for your glue properly, your glue will work just how it’s instructed to!